Refund policy

Return & Refund Policy — Shuddhta Organic

Last updated: 11 October 2026

1. Damaged, leaking, tampered or wrong product

If your order arrives damaged, leaking, with a broken or tampered seal, or if you received the wrong product, report it within 24 hours of delivery. Please share your order number and photos or an unboxing video. We will send a free replacement or give you a full refund, and we cover any return shipping.

2. Change of mind

You can return a product within 24 hours of delivery if the jar is unopened, unused and untampered, in its original packaging. Return shipping for change-of-mind returns is paid by the customer.

3. What we cannot accept

Opened or partly used jars (honey is a food product)
Requests made more than 24 hours after delivery
Damage caused after delivery

Natural variation in colour, texture or taste between batches, and natural crystallisation, are not defects.

4. How to request a return

Email help@shuddhta.com or WhatsApp +91 92207 67378 with your order number, the reason, and photos or video where relevant. We reply within 24 hours on working days.

5. Refunds

Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are made by UPI or bank transfer.